London Grid for Learning Help Pages

Online Guides London MLE Support Documents This section contains documents created by LGfL to support the use of the London MLE as opposed to any support documents created by Fronter. The LGfL Welcome Pack The Welcome pack covers the most frequently asked questions by new users regarding the Digitalbrain learning platform. From logging in to using outlook to manage your email. Digitalbrain Online Support Digitalbrain now have a database of questions and answers on their platform that users can take advantage of. Digitalbrain Help Guides The guides that form the online user manual are also still available for via the new site. LGfL training guides These covered similar topics to the guides above but are no longer maintained. For up to date guides please refer to the Digitalbrain help section above. LGfL Advanced user guides These cover less standard features of the Digitalbrain platform including undocumented functionality and advanced techniques. A-Z Section Guide A summary of LGfL's most used sections and their URLs System Requirements What do I need to have installed to get the most from LGfL? LGfL Contact Details

Help and Support Broadband Support For filtering problems and internet supply problems contact: servicedesk@synetrix.co.uk tel: 020 82 55 55 55 option 1 Digitalbrain Customer Support Help pages for anyone who uses the digitalbrain learning platform. Digitalbrain also have a team of advisors to help you via phone and email if your LA has bought into the support service. (see LA support details) Contact: lgflsupport@digitalbrain.com tel: 020 82 55 55 55 option 2 LGfL Network Services Support This section contains support on our services such as video conferencing, USOs, Sophos Anti-Virus Protection, LGfL's media server, and URL filtering. tel: 020 82 55 55 55 option 3 London MLE Support The Fronter support desk is available to nominated users of the London MLE. (The power user and administrator in your institution)  eml: uksupport@fronter.com tel: 020 82 55 55 55 opt 5 Curriculum Support There are 5 LGfL curriculum consultants whose role is to support schools via the London LAs. Find out who yours is here.